I thought (hoped) perhaps it would be fixed in the 2.2 Windows/Linux version.
#I can not get parallels customer support sucks windows#
Um, "which" release? "Which" product? I posted about the inability to sync my Palm, with Linux as my host and Windows as my guest, back in October. They should only promise what they can deliver. One complaint I've seen often that I totally agree with is that promising a response and not delivering is bad customer relations and unnecessary. The problem with the last category is that the developers' first priority is development, not customer support, and they have no choice since if they spend their time on support, development won't get done. Most of the questions are either something experienced users can answer, questions that have been asked and answered on the forums so a search will get you an answer, or something that only the developers can answer. Getting development done seems to take priority (which is the same decision I'd make). The level of technical support available seems to vary with the nature of the question (maybe as in how many people will it help) and the current development workload. If your question involves finding out when some feature will be available or a bug will be fixed, that's a different story, and you won't get an answer until it's done. Try posting your question on the appropriate technical forum, with as much detail about your setup as you can. There's often lots of help available from other users who have solved the same problem you're encountering (whatever it is).